Shipping policy
Thank you for shopping with Good Energy. We work hard to make sure your order arrives quickly, safely, and with the best experience possible. Please review our Shipping Policy below.
📍 Order Processing Times
-
Due to high seasonal demand and limited-run production, some orders may require additional processing time.
Current processing times range from 7–14 business days, depending on product availability and size demand.
Once shipped, customers will receive tracking information via email. Carrier scan updates may take up to 24 hours to appear.
If an order experiences an unexpected delay, customers will be notified promptly and offered the option of a refund or alternative solution.
We appreciate your patience and support.
Delivery times are estimates and may vary depending on carrier delays or high-volume periods.
📦 Order Tracking
When your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking updates to appear.
📬 Incorrect Addresses
Please double-check your shipping address at checkout.
Good Energy is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If you notice a mistake, contact us immediately at:
📧 support@good-energy.store
🚫 Lost, Stolen, or Damaged Packages
Once an order is shipped, it becomes the responsibility of the carrier (USPS, UPS, etc.).
Good Energy is not liable for:
- Packages marked “delivered” but not received
- Lost shipments
- Damaged items during transit
If this happens, please open a claim directly with the carrier. We will assist however we can.
🔄 Returns & Exchanges
We accept returns/exchanges of unworn, unwashed items within 7 days of delivery.
Customer is responsible for return shipping unless the item arrived damaged or incorrect.
Full return policy here:
👉 [Insert link to your Return Policy page]
❓ Need Help?
For any shipping questions, email us at:
📧 support@good-energy.store
We’re here to help keep the experience smooth and full of Good Energy.